Vol. 16, Issue 1, 2015August 01, 2015 EDT
Customer Satisfaction and the Financial Performance of Chinese Airlines
Customer Satisfaction and the Financial Performance of Chinese Airlines
customer satisfactioncomplaintson-time performance of scheduled flightsbaggage mishandling and profitability of carriers
Chow, Clement Kong Wing. 2015. “Customer Satisfaction and the Financial Performance of Chinese Airlines.” International Journal of Management Theory and Practices 16 (1): 55–68.