Vol. 11, Issue 1, 2010August 01, 2010 EDT
The Influence of Service Channel and Customer Segment on the Relationship Between Performance and Self-service Technology
The Influence of Service Channel and Customer Segment on the Relationship Between Performance and Self-service Technology
Hung, C.-S., & Ou, C. S. (2010). The Influence of Service Channel and Customer Segment on the Relationship Between Performance and Self-service Technology. International Journal of Management Theory and Practices, 11(1), 5–15.